Yes! If we don’t get it right the first time, then no sweat. Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will delivered one by one.

On average, most requests are completed in just one to three business days or less. However, more complex requests can take longer.

masterthepixel is a company, meaning you work directly with a Product Manager of masterthepixel. Not necessarily. You will have your account manager who stays in touch with you and makes sure that a qualified team member gets the job done. Every designer and developer has its specialty, and that is why it is smarter to delegate the task to the best-suited person.

Most requests are designed using Adobe Creative Suite, Figma, XD and related software packages.

No worries! We will continue to revise the design until you are 100% satisfied.

No contracts. Cancel anytime.

No, we don’t create website content. However, we can advise you on what content you should create per page to improve the user experience and conversions. We can also give you content feedback.

No, you will require your own hosting plan. We can help maintain your hosting service and fix issues with it, but we don’t keep you locked on our hosting.

We manage all your tasks on one task board within our project management tool (Asana). Here we will update you about completed tasks and progress updates. In addition, your project manager will communicate with you daily about your open tasks and reach out to you if something is still unclear.

An active task is any task that is still in progress. Since most designs will go through a revision process, a task is considered active until all revisions are made and you have given final approval.

We define a brand as a single product, service or business name, usually with its own unique identifier such as a website address.

Yes, but please remember we are only able to work on 1 active task at a time (unless you are on a Custom Plan). A task is considered "active" until all revisions are complete and are finalized.

Absolutely! You can upgrade or downgrade your service plan at any time.

You do! All of our work is customized for you and your brand. You have 100% ownership of the files the moment we deliver them to you. We’ll send them in JPG, PNG, or PDF formats — whatever you prefer! Even better: We’ll also send you the Adobe source files.

No, you pay just a monthly flat rate for our service, excluding any software costs managed under your business like page builders and other marketing tools.